RETURNS


Returns
We will accept returns on in-stock items for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.  There will be a 15% restocking fee on all returned items or cancelled orders.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any custom built product is not eligible for return.  

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.  

Shipping
Please contact us and we will provide you a shipping address for returns.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do ship products internationally but are not responsible for packaged seized by customs.  We do our best to outline the product inside the package and explain it's a prop collectible but once the shipment is received by customs it is the customers responsibility to handle any fees or fines from that point forward.