FAQ's


WHAT IS THE FORCE FORUM ALL ABOUT

The Force Forum exists to give Star Wars fans a comprehensive go-to source for merchandise. Both commercially available and custom made, the products on our site have be carefully chosen and showcase to allow our customers and followers to have the greatest choice of items.

DO YOU ACCEPT REVIEW REQUESTS?

Absolutely! We are here to give everyone the best content we can. So if you have an item you want reviewing then let us know either by email or through our Facebook page inbox and we will do our best to make a video review!

I WOULD LIKE TO BE FEATURED IN YOUR ARTISTS SECTION

We are always looking for new prop makers and artists to feature on our site and our social media! Send us an email or inbox with any information you think we may need along with any pictures you have of your work and we'll go from there...

WHY DOES YOUR WEBSITE REDIRECT ME TO ANOTHER WEBSITE?

We have partnered with the very best companies in the world to collate this collection of merchandise and as such have become their affiliates.

This means we are able to display products from different retailers which includes multiple exclusives that wouldn't normally be seen together. To purchase them you will find a button on each product page that will take you to the corresponding website to purchase your order.

A lot of the products we display are sold directly through The Force Forum.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from the appropriate shipping provider.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Depending on what is ordered your order will be dispatched as quickly as possible.

Custom items such as Helmet Stands and MR Plaque Stands take longer to dispatch as they are made to order. This timescale will be listed on the individual product page.
HOW DO YOU SHIP MY ORDERS?

All orders are assessed on size, weight and shipping location. we will then choose the appropriate shipping provider to dispatch your order. Where applicable tracking numbers will be provided.

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order.

It's fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

IF YOU HAVE ANY QUESTIONS THAT HAVENT BEEN ANSWERED ON THIS PAGE OR THROUGHOUT THE SITE THEN PLEASE DONT HESITATE TO GET IN CONTACT AND WE WILL RESPOND TO THE BEST OF OUR ABILITIES IN A TIMELY MANOR.