FAQ's


What is The Force Forum?

The Force Forum is a co-op that brings the best independently made props and prop makers from around the world into once centralized location making it easy for consumers to quickly find quality prop replicas.  For more info click here


Does the Force Forum make props? 

No, The Force Forum finds the best props available at the best price.  We work with certain prop makers to help them sell more product by making it available to a larger audience. 


Why do some products say the prop maker, and some don’t? 

There are a couple of reasons.  First, some prop makers we have don’t’ want to be known and just want us to handle their sales, marketing and customer service.  We focus on what we do best, and they focus on what they do best.  If a prop maker asks us to maintain their anonymity, we respect that request.  The second reason is we want prop makers to maintain their current profit margins while working with The Force Forum and to do that we need pricing parity in the marketplace.  If a prop maker doesn’t’ want to reduce the price of the product, we allow them to make the full amount and we mark things up a modest amount to cover our fees and costs of operating the business.  In that case we most likely not identify the prop maker. 


Can’t I just buy the product directly from the prop maker?  

Of course, the idea of this co-op is to expand the reach for the prop maker while making things easy on consumers.  If you want to research your own product and find the perfect maker for you, more power to you.  We’re simply offering a service to offer another distribution channel for the person making the prop and simplify the buying process for the consumer. 


I’ve seen some negative comments about The Force Forum online, what’s up with that?

Our business model is apparently controversial and some of the “purists” in this hobby have taken offense.  Whether you call that disruption, innovation or changing the game, what we’re doing is working.  There are always going to be people that fabricate stories or tell half truths on the internet to advance themselves or their agenda but always remember there are 2 sides to every story and what you’re hearing is most likely not true or only partly true.  People are free to their opinion and we won’t participate in these negative conversations; our products and countless satisfied customers speak on our behalf. 

Having said this, NO…we are not “scammers”, “re-casters”, “just in it for the money” or any other of the baseless claims you might read.  While we are a business we are dedicated to helping support the independent prop makers that make this hobby so great and supporting the customers that rely on us to help grow their collections. 


What is your stance on re-casting? 

Re-casting is a huge issue in our industry and we do not support it in anyway.  Since we do not officially manufacture any products we rely on our prop makers to be truthful in their production techniques and we frequently ask for details on their master and production process to ensure the integrity of the product.  Having said this, we do rely on subject matter experts and online communities to provide more details as needed.  Accusing someone of being a re-caster is a quick and simple way to harm someone’s reputation in this hobby and other prop makers throw that term around frequently with no basis to the claim.  If someone is accused of recasting we don’t just throw that person under the bus like this hobby tends to do, we do the research, ask the questions, turn to our industry experts and make our own conclusions.  If the product is deemed to be a re-cast of another’s work, it is removed immediately. 


What is your return policy? 

100% satisfaction is guaranteed, and we really mean that.  There are of course some guidelines we follow which you can read about here


What payment methods do you accept?

All payments are made through PayPal?


Do you offer payment plans?

We do!  Our “Force Pay” program allows you to pay a deposit of 50% when you order and the remaining balance before the product ships.  This is a manual system so please email support@theforceforum.com for more info. 


Do you ship to my country?

We ship internationally based on standard trade agreements so Yes, odds are we do ship to your country. 


How long will it take to receive my product? 

Some products are in stock and ship within 24 hours of payment, while others are custom made pieces that can take weeks or months to build.  Each product has a shipping timeframe listed in the details but certainly can vary based on individual prop maker.  We do our best to meet all of those time frames but feel free to drop us a note with any further questions. 


How can I track my order?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be emailed to you after the receipt given from the appropriate shipping provider.


I tracked my order and it says the order number doesn’t exist, do you have my order?

Our system for some reason gives that message from time to time even though the order has been placed and it’s being worked on.  If you have an order number that was emailed to you, or you see the order in your account.  As always, feel free to drop us a note and we’ll double check for you.  Our development team is working on fixing this issue. 


How will my order be shipped? 

Since we ship from all over the world we leave that to the prop maker to decide the best mode of delivery.  We always try and use the official post office in that Country or the standard delivery services like UPS, FedEx and DHL. 


Do you take commission work?

Certainly, we love unique and custom projects.  Drop us an email and we’ll work with you to find the right prop maker to build the project of your dreams. 


Hey, I’m a prop maker!  Can you sell my stuff? 

We would love to talk about partnering with you to promote your products.  Please send us an email to support@theforceforum.com and we’ll get back with you asap. 

 
Where can I learn more about new products? 

We invite you to visit our Facebook Group where we talk about everything from new products, to limited run items, to video reviews and everything in between.